About TRST

TRST, a software company, helps people improve their cardio-metabolic health.

TRST Privacy Principles

Your health data belongs to you (not us), and you can decide how it is used.

We believe you should control your own biological health data, and our goal is to make it easy for you to see, and delete your own information.

 It’s also up to you to decide how your data on TRST can be used. If you don’t wish to contribute your personal data for product improvement and metabolic health research purposes, you can opt out of that sharing by sending us an email at privacy@trsthealth.com. 

We’ll never access or use your information in ways you haven’t agreed to. We respect your right to privacy and will protect your information.

We’ll work to collect as little information as needed to provide a valuable service, and we will continually look for ways to collect less.

We will keep your information secure by prioritizing data security in every decision we make, and by ensuring that our security practices stay up-to-date.

We don’t monetize your data.

We don’t sell (or sell access to) your data to third parties (for advertising, or for other purposes).

You may be asked to contribute your data to research initiatives that will help secure a healthier metabolic future. By contributing your data to research, you help researchers form a detailed understanding of how people are living, how poor health outcomes develop, and how optimal outcomes can be built.

What information we collect, and why Your account details

When you create a TRST account, we ask for your first and last name, email address, phone number, and address, DOB.

You can also choose to enter your date of birth, weight, height, and other biometrics to improve your app experience.

Your payment information

When you pay for TRST or opt in to a subscription, we use Stripe to collect, store, and process your payment information.

TRST does not have access to your full credit card information, and we’ll never ask you to share that information with us directly.

Your logs – meals, activities, notes

When using trst, you’ll likely add meal photos, titles, notes, and activities. You can also import sleep data, heart rate data, and activity data from your device.

Access to this information is limited to those with a business need, like support team members, data scientists, product managers, or engineers.

Your interactions – feedback & support

When you contact our Support or Privacy team, we retain the chat or email log as part of our records. If you participate in product feedback sessions, we may record the sessions for future reference. We’ll always let you know verbally if a call is being recorded.

Third Party Tools and Analytics

Our app collects information about your device, including what version of our app you’re using, what platform you’re on, your time zone, locale, and what version of that operating system you are running. We use this information for troubleshooting and aggregate analytics.

We do not collect location coordinates in the mobile app bug & crash reporting services we use. Where possible, we disable collection of location coordinates in the mobile app bug & crash reporting services we use. Where you are located when using our app is not generally relevant to us.

Where we don’t need it (like in transactional or support emails), we’ve disabled the use of invisible pixels (learn more) that provide read-receipts, location tracking, and device details.

We selectively use open tracking and other similar tools to improve marketing emails, advertising services, and other product improvement and performance initiatives.

We use minimal app logging and analytics software development kits (SDKs) to collect app crash and performance information. You can disable the sharing of Levels App Analytics from your account settings in-app.

We strive to avoid using SDKs, code, or trackers provided by advertising networks that may track or retarget you for commercial purposes.

How we use your data Identifiable, member-specific data

TRST uses your data to personalize in-app insights, education, and resources to improve your experience. If you request help from our support or engineering teams, we may need to access your account and associated information for troubleshooting.

TRST wants to contributes to research in the field of circadian rhythm, wellness-focused glucose management, impact of circadian rhythms on cardia-metabolic diseases.  You may be asked to contribute your data to our ongoing product improvement and research studies.

Aggregated and de-identified health data for product improvement and research purposes

TRST uses aggregated, de-identified (anonymized) data to improve the product, including to develop food and exercise insights.

How Your data is stored on one or more secure databases hosted by third parties

These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Our security practices currently include, but are not limited to:

• Multi-factor authentication for internal access to member data IP whitelists
• Encryption at rest
• Encryption for passwords
• Code reviews for all code changes
• The ability to quickly revoke access to member data as needed

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App or website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Where

TRST is based in the United States, and that’s where we store and process your data — so by using TRST, you agree for your data to be transferred and processed in the United States.

How we share or disclose your data

We will share your data with third parties only under the following circumstances: 

• You request or authorize us to share your data
• The information is needed by our agents, vendors, or service providers to perform functions on our behalf
• We are required to by law (for example, to comply with a search warrant, subpoena, or court order)

 If necessary and with your permission, we will share medical information you provide with an independent telemedicine service. We will not sell your data, or sell access to your data. And we’ll never use it ourselves for advertising third-party products.

How to export & delete your data

TRST retains member data on secure servers for the duration of its business relationship with the member, and for an indefinite period of time afterward. TRST is a steward of your data, and you have the right to ask us to delete it at any time. You can request that we delete all your identifiable data stored by TRST by emailing us at privacy@trsthealth.com. We will verify that you are the one making this request. TRST will comply with your request to delete your data no later than one month after you make your request, unless more time is required to verify your identity.

What we can’t delete

Your payment history and details, including your billing address is stored with our payment processors, and saved for accounting and fraud prevention purposes. Any data that is a part of your official medical records. TRST is not a healthcare provider, and does not have the authority to modify or delete any information that is a part of an official medical record. We cannot delete your data that may be stored with any third parties. You’ll need to reach out to those third parties for assistance removing your records from their services.

List of third parties that handle trst health member data: